Training and Development Specialists

13-1151.00

Design or conduct work-related training and development programs to improve individual skills or organizational performance. May analyze organizational training needs or evaluate training effectiveness.

Occupation-Specific Information

Tasks

• Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
• Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Monitor, evaluate, or record training activities or program effectiveness.
• Design, plan, organize, or direct orientation and training programs for employees or customers.
• Develop alternative training methods if expected improvements are not seen.
• Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
• Monitor training costs and prepare budget reports to justify expenditures.
• Devise programs to develop executive potential among employees in lower-level positions.
• Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
• Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
• Coordinate recruitment and placement of training program participants.
• Select and assign instructors to conduct training.
• Negotiate contracts with clients for desired training outcomes, fees, or expenses.
• Supervise, evaluate, or refer instructors to skill development classes.
• Schedule classes based on availability of classrooms, equipment, or instructors.
• Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies, if warranted.
• Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.

Technology Skills

• Access software - Citrix cloud computing software
• Analytical or scientific software - IBM SPSS Statistics 🔥
• Application server software - Oracle WebLogic Server
• Business intelligence and data analysis software - Oracle Business Intelligence Enterprise Edition
• Cloud-based data access and sharing software - Google Drive; Microsoft SharePoint 🔥
• Computer based training software - Adobe Authorware; Adobe Captivate; Adobe Presenter; Alchemy Systems SISTEM; Articulate Rapid E-Learning Studio; Beeline Learning Management System LMS; Blatant Media Absorb LMS; Brainshark Rapid Learning; Cobent Learning and Compliance Suite LCS; Common Curriculum; Computer Generated Solutions Learning Management System; dominKnow Learning Center; Eedo Knowledgeware Eedo Force Ten; ElearningForce JoomlaLMS; EZ LCMS; FlexTraining Total e-Learning Solution; G-Cube Solutions Wizdom Web LMS; GeoMetrix Data Systems Training Partner; Halogen eLMS; ICS Learning Group Inquisiq EX; Ikonami AT-Learning Tool; Inspired eLearning iLMS; Intelladon Enterprise Knowledge Platform EKP; Intelligent Information Conversion Technologies MeritScholar; Intellum Rollbook; Learn HQ Activate LMS; Learning management system LMS; Medworxx Learning Management System; Moodle; Mzinga On-Demand Learning Suite; NetDimensions Enterprise Knowledge Platform EKP; OnPoint Digital OnPoint Learning & Performance Suite; Operitel LearnFlex; Pathlore LMS; Plateau Learning Management System LMS; PRO-ductivity Systems Compliance Training Manager Web; Qarbon ViewletBuilder Professional; Right Reason Technologies RightTrack; RISC Virtual Training Assistant; SkillSoft SkillPort; SumTotal Systems ToolBook; SumTotal Systems TotalLMS; techniques.org knowledgeWorks LMS; Telania eLeaP Learning Management System LMS/LCMS; The Human Equation InSite LMS; TrainCaster LMS; TrainOnTrack Learning Management System LMS; Upside Learning UpsideLMS; Xerceo Learn; Xyleme Learning Content Management System LCMS; Ziiva Prosperity LMS
• Customer relationship management CRM software - Blackbaud The Raiser's Edge; Microsoft Dynamics 🔥
• Data base management system software - MySQL 🔥; Oracle PL/SQL 🔥
• Data base user interface and query software - Blackboard software; Database software; FileMaker Pro; Microsoft Access 🔥
• Desktop publishing software - Adobe InDesign 🔥; Microsoft Publisher
• Development environment software - Adobe ActionScript
• Document management software - Adobe Acrobat 🔥; HP Trim; Interwoven software
• Electronic mail software - IBM Notes; Microsoft Outlook
• Enterprise resource planning ERP software - Oracle PeopleSoft 🔥; Oracle PeopleSoft Financials; SAP software 🔥
• Graphics or photo imaging software - Adobe Creative Cloud software 🔥; Adobe Illustrator 🔥; Adobe Photoshop 🔥; SmugMug Flickr
• Human resources software - Human resource management software HRMS; Oracle Taleo
• Internet browser software - Web browser software
• Medical software - Epic Systems 🔥
• Multi-media educational software - Kahoot!
• Network conferencing software - LogMeIn GoToWebinar
• Object or component oriented development software - Advanced business application programming ABAP
• Office suite software - Microsoft Office software
• Operating system software - Oracle Solaris
• Presentation software - Google Slides; Mentimeter; Microsoft PowerPoint ; Poll Everywhere; Prezi
• Process mapping and design software - Microsoft Visio 🔥
• Project management software - Microsoft Project 🔥
• Spreadsheet software - Microsoft Excel
• Video conferencing software - Cisco Webex 🔥; Google Meet; LogMeIn GoToMeeting; Microsoft NetMeeting; Zoom 🔥
• Video creation and editing software - Adobe After Effects 🔥; Apple Final Cut Pro; Screencast-O-Matic; WeVideo
• Web page creation and editing software - Adobe Dreamweaver; Google Sites
• Web platform development software - Apache Struts; Backbone.js; Django 🔥; Drupal 🔥; Hypertext markup language HTML 🔥; JavaScript 🔥; PHP 🔥
• Word processing software - Microsoft OneNote; Microsoft Word 🔥

Occupational Requirements

Work Activities

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
• Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
• Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
• Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
• Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment - Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Detailed Work Activities

• Train personnel to enhance job skills.
• Develop training materials.
• Coordinate training activities.
• Conduct surveys in organizations.
• Evaluate effectiveness of personnel policies or practices.
• Evaluate training programs, instructors, or materials.
• Monitor financial indicators.
• Prepare financial documents, reports, or budgets.
• Train personnel on managerial topics.
• Update professional knowledge.
• Coordinate personnel recruitment activities.
• Negotiate contracts with clients or service providers.
• Supervise employees.
• Advise others on human resources topics.
• Train personnel in organizational or compliance procedures.