Management Analysts
13-1111.00
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
Sample of reported job titles: Administrative Analyst, Business Analyst, Business Consultant, Employment Programs Analyst, Management Analyst, Management Consultant, Organizational Development Consultant, Performance Management Analyst, Program Management Analyst
Occupation-Specific Information
Tasks
- Gather and organize information on problems or procedures.
- Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
- Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Design, evaluate, recommend, and approve changes of forms and reports.
- Recommend purchase of storage equipment and design area layout to locate equipment in space available.
Technology Skills
- Access software - Citrix cloud computing software
- Accounting software - Fund accounting software; Sage 50 Accounting; Tax software
- Analytical or scientific software - IBM SPSS Statistics π₯; Minitab; SAS π₯; StataCorp Stata; The MathWorks MATLAB π₯
- Application server software - GitHub π₯; Oracle WebLogic Server; Red Hat WildFly
- Backup or archival software - Veritas NetBackup
- Business intelligence and data analysis software - Alteryx software π₯; Apache Spark π₯; IBM Cognos Impromptu; Microsoft Power BI π₯; MicroStrategy; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView; Tableau π₯
- Cloud-based data access and sharing software - Dropbox; Google Drive; Microsoft SharePoint π₯
- Cloud-based management software - IBM WebSphere; Splunk Enterprise π₯
- Clustering software - VMware
- Communications server software - IBM Domino
- Configuration management software - Chef π₯; Perforce Helix software; Puppet π₯
- Content workflow software - Atlassian JIRA π₯
- Customer relationship management CRM software - Blackbaud The Raiser's Edge; Oracle Eloqua; Salesforce software π₯
- Data base management system software - Apache Cassandra π₯; Apache Hadoop π₯; Apache Hive π₯; Apache Pig; Apache Solr; Elasticsearch π₯; MongoDB π₯; NoSQL π₯; Oracle PL/SQL π₯; Relational database management software; Teradata Database π₯
- Data base reporting software - Information Builders WebFOCUS; Microsoft SQL Server Reporting Services SSRS π₯; SAP Crystal Reports
-
Data base user interface and query software -
Airtable; Amazon Elastic Compute Cloud EC2 π₯; Amazon Redshift π₯; Amazon Web Services AWS software π₯; Blackboard software; Database software; FileMaker Pro; Microsoft Access π₯; Microsoft SQL Server π₯; MySQL π₯; Oracle Database π₯; Oracle JDBC; Structured query language SQL
; Transact-SQL π₯
- Data mining software - Google Analytics π₯
- Desktop communications software - Eko; Skype
- Desktop publishing software - Adobe InDesign π₯; Microsoft Publisher
- Development environment software - Adobe ActionScript; Apache Ant; Apache Kafka π₯; Apache Maven π₯; C π₯; Common business oriented language COBOL; Eclipse IDE π₯; Go π₯; Integrated development environment IDE software; Microsoft .NET Framework π₯; Microsoft Azure software π₯; Microsoft PowerShell π₯; Microsoft Visual Basic π₯; Microsoft Visual Basic for Applications VBA π₯; Microsoft Visual Basic Scripting Edition VBScript; Microsoft Visual Studio π₯; Ruby π₯
- Document management software - Adobe Acrobat π₯
- Electronic mail software - IBM Notes; MicroFocus GroupWise; Microsoft Exchange; Microsoft Outlook π₯
- Enterprise application integration software - Atlassian Bamboo π₯; Extensible markup language XML π₯; IBM InfoSphere DataStage; Microsoft SQL Server Integration Services SSIS π₯
- Enterprise resource planning ERP software - IBM Cognos ReportNet; Microsoft Business Intelligence BI; Microsoft Dynamics π₯; Microsoft Dynamics GP; NetSuite ERP; Oracle Agile Product Lifecycle Management PLM; Oracle Business Intelligence Publisher; Oracle Fusion Applications; Oracle Hyperion; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft π₯; Oracle PeopleSoft Financials; SAP Business Objects; SAP software π₯
- Enterprise system management software - IBM Power Systems software
- Expert system software - Ansible software π₯
- File versioning software - Apache Subversion SVN π₯; Git π₯
- Financial analysis software - Delphi Technology; Oracle E-Business Suite Financials
- Geographic information system - ESRI ArcGIS software π₯; Geographic information system GIS software
- Graphical user interface development software - Salesforce Visualforce
- Graphics or photo imaging software - SmugMug Flickr; Trimble SketchUp Pro π₯
- Human resources software - ADP Workforce Now; Ceridian Dayforce enterprise HCM; Human resource management software HRMS; Oracle Taleo
- Industrial control software - Supervisory control and data acquisition SCADA software
- Information retrieval or search software - LexisNexis
- Internet browser software - Web browser software
- Medical software - Epic Systems π₯; Healthcare common procedure coding system HCPCS; Medical condition coding software; Medical procedure coding software; MEDITECH software π₯
- Metadata management software - Quest Erwin Data Modeler
- Network conferencing software - Slido interaction software
- Network monitoring software - Nagios; Wireshark
- Network security and virtual private network VPN equipment software - Virtual private networking VPN software
- Object or component oriented development software - Advanced business application programming ABAP; Apache Groovy; C# π₯; C++ π₯; jQuery π₯; Jupyter Notebook; Microsoft ActiveX; Oracle Java π₯; Perl π₯; Python π₯; R π₯; Scala π₯; Swift π₯
- Object oriented data base management software - Hibernate ORM π₯; PostgreSQL π₯
-
Office suite software -
Microsoft Office software
- Operating system software - Apple macOS π₯; Bash π₯; Hewlett Packard HP-UX; Job control language JCL; KornShell; Linux π₯; Microsoft Windows π₯; Oracle Solaris; Red Hat Enterprise Linux; Shell script π₯; Ubuntu; UNIX π₯
- Portal server software - Apache HTTP Server
-
Presentation software -
Google Slides; Mentimeter; Microsoft PowerPoint
-
Process mapping and design software -
Microsoft Visio
- Program testing software - Hewlett Packard LoadRunner; JUnit π₯; Selenium π₯
- Project management software - Atlassian Confluence π₯; Microsoft Project π₯; Microsoft Team Foundation Server π₯; Microsoft Teams π₯; Oracle Primavera Enterprise Project Portfolio Management π₯
- Requirements analysis and system architecture software - IBM Rational RequisitePro; Unified modeling language UML
- Sales and marketing software - Marketo Marketing Automation π₯
-
Spreadsheet software -
Microsoft Excel
- Transaction security and virus protection software - McAfee; NortonLifeLock cybersecurity software
- Transaction server software - Customer information control system CICS
- Video conferencing software - Cisco Webex π₯; Google Meet; LogMeIn GoToMeeting
- Video creation and editing software - Screencastify
- Web page creation and editing software - Adobe Dreamweaver; LinkedIn π₯
- Web platform development software - AJAX π₯; Apache Struts; Apache Tomcat π₯; Backbone.js; Cascading style sheets CSS π₯; Drupal π₯; Dynamic hypertext markup language DHTML; Enterprise JavaBeans; Ext JS; Extensible hypertext markup language XHTML; Google Angular π₯; Hypertext markup language HTML π₯; JavaScript π₯; JavaScript Object Notation JSON π₯; Microsoft Active Server Pages ASP π₯; Microsoft ASP.NET π₯; Microsoft ASP.NET Core MVC; Node.js π₯; Oracle JavaServer Pages JSP π₯; PHP π₯; Ruby on Rails π₯; Spring Framework π₯
- Word processing software - 3M Post-it App; Google Docs π₯; Microsoft OneNote; Microsoft Word π₯
Occupational Requirements
Work Activities
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
- Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
- Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
- Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment - Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
- Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
- Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.
Detailed Work Activities
- Gather organizational performance information.
- Confer with personnel to coordinate business operations.
- Analyze business or financial data.
- Prepare research reports.
- Advise others on business or operational matters.
- Conduct scientific research of organizational behavior or processes.
- Develop procedures to evaluate organizational activities.
- Analyze jobs using observation, survey, or interview techniques.
- Develop training materials.
- Train personnel in organizational or compliance procedures.
- Discuss business strategies, practices, or policies with managers.
- Develop business or financial information systems.
- Edit written materials.
- Edit documents.