Arbitrators, Mediators, and Conciliators

23-1022.00

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Occupation-Specific Information

Tasks

• Prepare written opinions or decisions regarding cases.
• Apply relevant laws, regulations, policies, or precedents to reach conclusions.
• Conduct hearings to obtain information or evidence relative to disposition of claims.
• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
• Rule on exceptions, motions, or admissibility of evidence.
• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
• Issue subpoenas or administer oaths to prepare for formal hearings.
• Prepare settlement agreements for disputants to sign.
• Set up appointments for parties to meet for mediation.
• Research laws, regulations, policies, or precedent decisions to prepare for hearings.
• Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
• Authorize payment of valid claims.
• Interview claimants, agents, or witnesses to obtain information about disputed issues.
• Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
• Recommend acceptance or rejection of compromise settlement offers.
• Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
• Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
• Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
• Participate in court proceedings.

Technology Skills

• Calendar and scheduling software - Scheduling software
• Cloud-based data access and sharing software - Microsoft SharePoint 🔥
• Customer relationship management CRM software - Salesforce software 🔥
• Data base user interface and query software - Microsoft Access 🔥
• Electronic mail software - Microsoft Outlook
• Enterprise resource planning ERP software - Enterprise resource planning ERP software; Oracle PeopleSoft 🔥; SAP software 🔥
• Internet browser software - Web browser software
• Office suite software - Microsoft Office software
• Presentation software - Microsoft PowerPoint
• Spreadsheet software - Microsoft Excel
• Word processing software - Microsoft Word ; Word processing software

Occupational Requirements

Work Activities

• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment - Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.
• Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
• Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
• Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
• Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Detailed Work Activities

• Prepare written decisions for legal proceedings.
• Identify implications for cases from legal precedents or other legal information.
• Make decisions in legal cases.
• Conduct hearings to investigate legal issues.
• Arbitrate disputes between parties to resolve legal conflicts.
• Meet with individuals involved in legal processes to provide information and clarify issues.
• Rule on admissibility of legal proceedings.
• Prepare legal documents.
• Administer oaths to court participants.
• Coordinate legal schedules or activities.
• Research relevant legal materials to aid decision making.
• Authorize payments to settle legal disputes.
• Interview claimants to get information related to legal proceedings.
• Provide legal advice to clients.
• Evaluate information related to legal matters in public or personal records.
• Present social services program information to the public.
• Represent the interests of clients in legal proceedings.